Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging, where applicable. You’ll also need proof of purchase.

To start a return, contact us at sales@belfastbooks.co.uk.

Please do not send your item back until your return has been approved. Once approved, we will provide the correct return address and shipping instructions based on your location in the United States.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at sales@belfastbooks.co.uk.

Damages and issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us before requesting a return.

Exchanges

The quickest way to get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sales@belfastbooks.co.uk.